signal pairs an ai inbox assistant with a private team of trained virtual assistants across new york, london, and manila. ai drafts every reply. humans confirm every showing — twice. by the time you check your phone, your day is already worked out. you don't have to do anything.
the desk runs on both. software drafts and schedules at machine speed. our private team picks up the phone when something needs a voice — confirmations, reconfirmations, no-shows, the prospect who's gone quiet.
drafts in your voice. books on your calendar. summarizes your week. invisible until you need it.
real people calling in your name. across new york, london, and manila. trained on nyc real estate, board protocols, building access.
"software is fast. people are persuasive. the desk runs on both."
your prospects don't all live in eastern time. neither does the desk. inquiries get handled when they arrive, not when you wake up.
— 6am – 9am EST
— early-morning queue
overnight inquiries get a reply before nyc wakes up. european and uk clients get a same-business-hours response. the desk doesn't sleep, but you can.
— 9am – 6pm EST
— operations · escalations
signal's nyc operations team handles escalations, live agent calls, anything that needs a manhattan area code on the caller id. the human voice closest to the closing table.
— 6pm – 6am EST
— private call center
signal's own private call center in the philippines. twenty-plus trained vas working signal accounts only. confirms, reconfirms, follows up, chases. overnight nyc, daytime manila.
signal runs a private call center in manila. not a freelance marketplace. not a shared bpo serving twelve other brokerages. one room, signal-exclusive, twenty-plus highly trained virtual assistants who only work signal accounts.
they're coached on nyc neighborhoods, building access protocols, board package mechanics, lease and condo application flow. they speak english that doesn't ping landlords' spam radar. they know the difference between a prewar coop board and a new-construction condo board, and they handle each accordingly.
real names, real careers, real accountability. every call recorded for quality. every confirmation logged against the listing. when something goes sideways, there's a person on the other end who can fix it — not a ticketing queue.
no new app to learn. no inbox to migrate. the desk lives where you already live — and starts working before you finish coffee.
secure oauth into outlook or gmail. two minutes. no credit card, no install, no migration. it administrators get a clean entra-approved scope on request.
every new inquiry gets a draft in your voice. every showing books itself onto your calendar. every follow-up gets queued. you review, you send, you keep moving.
your va team confirms every showing 48 hours out, reconfirms the morning of, chases the people who go quiet. you don't have to remember. you don't have to call. you don't have to do anything.
the boring, repetitive, mandatory work of agenting in new york. ai drafts. humans confirm. you keep the relationships, the strategy, the closing.
every new prospect message gets a tailored response — with the listing details, the next showing slot, a calendar link, your sign-off. you review, you hit send.
showings land directly on outlook or google calendar with the prospect's name, the unit, and the address. no email pingpong, no "is 6:30 still good?"
manila vas call every prospect two days before the showing. lock the time, confirm the address, answer questions, set expectations. no missed slots, no surprises.
a friendly check-in call the day of the showing. "still good for 3pm?" gets you a yes or a reschedule before you've left for the open house. no-shows get a phone call within ten minutes.
ai drafts the email. a va sends it, tracks the reply, picks up the phone if it goes quiet. applications half-filled, missing docs, leads from last week — all chased.
monday: inquiries handled, showings confirmed, calls placed, leads still warm, hours saved. the dashboard a real chief of staff would build for you.
a prospect emails about a unit. ai drafts the reply, books the calendar entry, queues the follow-up. forty-eight hours later, manila calls to confirm. morning of the showing, manila calls again to reconfirm.
you spend thirty seconds reviewing the draft. you hit send. the rest happens without you.
sarah chen
re: 2BR at 250 west 81st, listing #5821
hi — saw your listing for the two-bedroom at 250 west 81st. is it still available? could we see it saturday afternoon if so? thanks.
hi sarah — yes, still available. happy to show it saturday at 3pm if that works. address is 250 w 81st st, apt 12c. the building has a doorman so just give your name at the desk. i've put it on the calendar — confirm with a quick reply and i'll send the showing prep notes. — maya
— confirm call placed
"hi sarah — calling from maya's office to confirm your saturday 3pm showing at 250 west 81st. is that still working for you? great. building has a doorman — give your name and they'll walk you up. i'll text you the address now and check in saturday morning. anything you'd like maya to know before you meet?"
— reconfirm call placed
"hi sarah, just a quick reconfirm — still good for 3pm at 250 west 81st? see you there. maya will meet you in the lobby."
hi sarah — great meeting you today. wanted to send a quick recap and answer a couple things you flagged about the kitchen. let me know if you'd like to put in an offer or see anything else this week. — maya
a confirmed showing isn't done until the client is at the door. the desk books the ride — uber black, through the uber for business guest rides api — straight to the showing. your client needs no app and does nothing. they get live sms tracking; the desk gets a webhook the second the car is confirmed and moving, so "car en route, 6 minutes out" lands in your dashboard on its own.
— their own car, instead
client would rather use their own car service, or ride on their own terms? the desk sends an uber voucher instead — signal covers the fare, they ride in their own app. either way, nobody is sorting out a ride on showing day.
BUILD NOTE — uses uber for business · guest rides api for the booked-ride path, vouchers api for the voucher path. both require an uber for business account and api approval (contact an uber business development rep — not a public sign-up). auth is oauth 2.0 client credentials, guest.rides scope. use the sandbox to test before live.
— for signal agents
signal's founding-cohort agents get the desk on day one — ai inbox assistant plus the trained va team — no separate cost, no separate login, no separate vendor management. it ships configured against hudson, the signal brief, and the negotiation engine, so every reply the desk drafts and every call manila places already knows what your buyers are looking for.
inbox cleared by ai. tours confirmed by humans. follow-ups handled overnight in manila. you spend the day closing.
ai infrastructure in partnership with DealDesk. virtual assistants from signal's own teams in new york, london, and manila.