The Super is Signal's AI property manager. fields tenant requests, drafts notices, dispatches your super, chases vendors, files the monthly owner report. paired with a private team of trained virtual assistants in new york, london, and manila on the phone the second something needs a real voice. you stop running the property. you start owning it again.
property management is mostly two jobs: writing things down, and calling people about them. The Super runs both — software at machine speed, people at human speed, on the same file.
reads, drafts, schedules, and reports. invisible until you need it.
real people, in your name, across new york, london, and manila — the same private team that powers the desk.
"software is fast. people are persuasive. the property runs on both."
the constant background noise of owning new york real estate — every unit, every email, every leak, every late check. The Super absorbs it and gives you back the part of ownership you actually wanted.
ai drafts the reply in your voice with the right context — lease clause, building rule, vendor schedule. va picks up the phone if it needs a voice. tenants stop feeling ignored.
leak, click, no-heat, a thermostat that won't behave. The Super scores urgency, briefs the right vendor, confirms a time with the tenant, then closes the work order when the job is done.
auto-reminder on day one. a polite ach-link nudge on day three. a real phone call on day ten. you don't make any of them. and the late-rent never sits on your desk.
ninety days before expiration, The Super pulls comparable rents on your block, drafts a renewal at the right number, and gives you the tenant retention math. you sign or you don't.
p&l, occupancy, every work order opened and closed, every payment received, every issue flagged. one email on the first of the month. no spreadsheets.
plumber, electrician, locksmith, insurance, exterminator, snow. The Super keeps the bench, gets the quotes, confirms the work, and pays the invoice with your approval.
the part of property management that breaks weekends — the vendor lifecycle. The Super runs every step end to end. you don't dispatch. you don't email a coi. you don't call the doorman. you don't text the tenant.
license verified through the state registry, references called, prior work history reviewed, complaint records pulled from dca and bbb. only the ones that pass land on your bench. no rolodex of unknowns.
certificate of insurance requested before the first job, stored against the vendor record, and tracked to the day. expirations flagged ninety days out, renewed automatically. additional-insured language verified against your building's specific requirements — your coop board, your sponsor, your managing agent — before a single screw turns.
a manila va calls the front desk to announce the vendor, sends the coi to the management office, and reserves the service elevator if the building requires one. work permits filed if the job needs them. the vendor walks in like they were expected — because they were.
arrival window confirmed with the tenant by phone, not email. building access instructions and the vendor's name sent ahead. tenant and vendor on the same page before either walks in. no waiting around. no missed visits.
vendor checks out with the doorman. tenant confirms the work is done. photos pulled into the work order. invoice routed for your one-tap approval and paid through ach or your credit card on file. the line item lands in your monthly report.
every step time-stamped on the work order. who called whom, when. coi version, building approval, tenant consent, vendor invoice, payment date. for the board, the insurer, the tax preparer, the lawyer — the file is already complete.
"you don't dispatch. you don't call the doorman. you don't email a coi. you don't text the tenant. you find out it happened in the recap on the first of the month."
a tenant emails about a bathroom leak. The Super drafts the reply, pulls the right plumber from the vetted bench (coi current), calls the front desk to clear the doorman, confirms with the tenant, follows up when it's done, and logs the work.
you find out it happened when you read the recap on the first of the month.
apt 4b — 250 west 81st
bathroom ceiling leaking, slow drip
hi — there's water dripping from the ceiling in the master bathroom, looks like it started overnight. not flooding but steady. can someone come take a look?
hi sarah — sorry about that. i've routed ricardo (the plumber we use for the building, coi on file) and he'll be there between 11 and 1 today. the front desk has been notified and will let him up. i'll check in this afternoon to make sure it's sorted. — maya, on behalf of [owner]
— vendor call placed
"ricardo, hi — calling from maya's office for 250 west 81st. apt 4b has a slow ceiling leak in the master bath, probably the 5b drain stack. coi is on file with the management office; can you swing by between 11 and 1? tenant is sarah, she'll be home. i'll text you the building details now."
— doorman call placed
"hi, this is calling from the owner's office for 4b. quick heads-up: ricardo from elite plumbing will be coming between 11 and 1 today for a leak in apt 4b. his coi is already on file with management — i'll email a fresh copy over now. service elevator booked for 11:15. thanks."
— tenant reconfirm
"hi sarah, just confirming ricardo's still on for 11:15. the front desk knows he's coming, so just give your name when he buzzes up. text me if you need anything in the meantime."
ricardo replaced a worn drain washer in 5b, patched 4b ceiling. signed out with the doorman at 1:52 pm. tenant confirmed the leak stopped. invoice $340 routed for owner approval. follow-up scheduled for friday to verify the patch is dry. line item logged on the may report.
— for property owners
owners with signal-listed sales get The Super at cost — running the property you bought through us, with the same desk that closed it. independent landlords with one unit or twenty can plug in directly — flat monthly fee per unit, no markup on vendor invoices.
The Super fields what the property throws off. you get the asset, the rent, the recap — not the 11pm leak text.